Your privacy is important to us. When you appeal to us and send us your details, you will also provide us with personal data. You must therefore be able to trust that we handle your data carefully and confidentially. In this privacy statement you can read how we do this.

The Privacy Statement also applies to the website www.cosmo-pet.com, managed by TDH Group bvba with registered office at Neerveldstraat 109, 1200 Brussels and with enterprise number BE (hereinafter "TDH’ or "we ").

By using our services and website, you unconditionally accept this privacy statement. We can change the privacy policy at any time. That is why it is advisable to consult this privacy statement on a regular basis.

Which personal data do we collect?

We only collect personal data when you decide to provide identification information to us, whether or not via the website: we collect name and contact details, your bank details, demographic information (such as age, gender), references (passwords, logins) *.

Furthermore, we collect the content of each communication as long as necessary to provide you with our services.

You can visit our website without providing any personal details. In that case it is possible that certain data is collected via Cookies, for example to register the language in which you view the website.

Cookies

Our website uses functional cookies. Cookies are small information files that are automatically stored on your computer's hard drive. Using cookies can make the use of the website faster and more efficient. They can not damage your computer or the files on it. In such a cookie information is stored about certain preferences (language selection, the browser used, IP address, ..) and certain contact details can be remembered (login, password). By means of cookies you can be recognized on our website when you visit it again and we can provide you with a better service on your next visit.

Cookies enable Strand to monitor and analyze the use of the website. You can always refuse cookies through your browser setting. If you do that, the website or parts of it may no longer work properly.

What do we use your personal data for?

We use the personal data that you provide us with

  • For the realization and execution of an agreement concluded with you
  • To inform you about our services, new events or events in the sector, to send you (news) messages and promotional messages
  • To evaluate our operation and service
  • To answer your questions and communicate with you

For the processing of the personal data we invoke your consent and / or the necessity of the processing for the provision of our services to you, or to a legal obligation or for the sake of a legitimate interest.

Who has access to your personal data?

We will share your personal data with your permission, if it is necessary to provide you with our services or if this is required by law.

We may share your personal data with affiliated companies or with third parties that process data for our account. If these providers, acting on our behalf, act as data processors, we will not allow them to use or disclose this data in a manner that does not correspond with the cases described in this privacy statement.

We do not sell the personal data that we have collected to third parties nor do we release them to them, except for the cases described in this privacy statement or as you were informed at the time of the collection.

We may also disclose your personal information:

  • when certain legislation or legal proceedings require us to do so,
  • in the context of an investigation into suspected or current fraudulent and illegal activities.

We reserve the right to transfer personal data in the event that we sell part or all of our business or our assets. If such a sale occurs, we will take all reasonable measures to induce the transferee to correctly process the personal data provided to us in a manner consistent with this privacy statement.

How long are personal data stored?

We retain personal data for as long as necessary to provide you with our services or for other essential purposes, such as compliance with our legal obligations.

The data will be deleted 5 years after the termination of each collaboration or after the last contact between us, except in the case of an ongoing dispute.

What are your rights?

  • Right of access and improvement
  • The right of access and improvement can be exercised at any time in accordance with the Belgian Privacy Act. This can be done by sending a request with a copy of your identity card to rong@cosmo-pet.com.
  • Right to transfer data
  • You have the right to receive the personal data you have given us in a structured, current and machine-readable form, with or without the intention to transfer the data to another party.
  • Right to delete data

You can exercise your right to delete data at any time and in accordance with the data protection regulations by sending a request with a corresponding copy of your identity card to rong@cosmo-pet.com.

As a result of such request we will not make further use of your personal data and we will only retain this personal data to the extent and to the extent that this would be necessary to comply with a legal obligation.

Right of opposition and complaints

If you wish us to no longer process your data, you can withdraw your consent at any time - in whole or in part. This may mean that we can no longer provide our services. This can be done by sending a request with a copy of your identity card to rong@cosmo-pet.com.

If you have a question or complaint about the processing of your personal data, you can address this to privacy@xxxxx.be. We undertake to timely respond to these requests and complaints. If at a certain moment you feel that one of your rights has not been respected, you can also file a complaint with the Belgian Privacy Commission (see: https://www.privacycommission.be).

Are your details safe with us?

We have taken the necessary physical, technical and organizational security measures to effectively protect your personal data against unauthorized access and use and disclosures. For example, only authorized persons will have access to your data, after a double verification procedure on our server protected by xxxxxxx, among other things by encryption via SSL technology.

Contact

If you have further questions about this privacy statement, wish to exercise your rights, or wish to change the information or settings you have provided, please contact us here:

Address E-mail: rong@cosmo-pet.com